Shipping policy

Shipping Policy

Age Requirements

You must be 21 years of age or older to place an order with The Liquor Pros.

All shipments containing alcoholic beverages require an adult signature from someone 21 years of age or older at the time of delivery. A valid government-issued photo ID may be required by the carrier.

Customers are responsible for ensuring that the purchase, shipment, and receipt of alcoholic beverages comply with all applicable local and state laws.

Order Processing

Orders placed Monday through Friday are typically processed and shipped within 1–3 business days.

Orders placed after business hours on Friday or over the weekend will be processed within 1–3 business days beginning the following Monday.

Please note:

  • Processing times may be extended during holidays, promotions, high-volume periods, or other peak periods.

  • Orders containing items that are temporarily unavailable or out of stock may experience additional delays.

  • Shipping and transit times are estimates and are not guaranteed unless otherwise stated by the carrier.

  • Deliveries are generally not made on Saturdays or Sundays.

  • We are unable to ship to P.O. Boxes or APO/FPO addresses.

  • Our warehouse is located in Southern California.

Shipping Options

The Liquor Pros ships orders via UPS. Available shipping methods may include:

  • UPS Ground

  • UPS 3 Day Select

  • UPS 2nd Day Air

  • UPS Next Day Air

UPS Ground shipments generally take approximately 2–5 business days in transit after the order has been processed and shipped.

Expedited orders, including Next Day Air, 2nd Day Air, and 3 Day Select, may require up to one business day for processing before shipment. Selecting expedited shipping does not necessarily mean your order will ship the same day it is placed.

Because alcoholic beverage deliveries require an adult signature and proof of age, we strongly recommend using a shipping address where an adult age 21 or older will be available to accept the package. A business address may help reduce the possibility of a missed delivery.

State Shipping Restrictions

We currently do not ship to the following states:

Alaska (AK), Alabama (AL), Arkansas (AR), Massachusetts (MA), Michigan (MI), Mississippi (MS), Oregon (OR), Tennessee (TN), Utah (UT), and West Virginia (WV).

Shipping availability and restrictions are subject to change based on applicable laws, regulations, carrier restrictions, and licensing requirements.

Shipping & Billing Addresses

Your shipping address may be different from your billing address.

Please carefully review your shipping information before submitting your order. Once an order has shipped, we are unable to change the shipping address.

If an address change is needed after shipment, available options may include:

  • Requesting that the carrier hold the package at an eligible UPS location for pickup, subject to UPS policies.

  • Having the package returned to The Liquor Pros and reshipping it to the correct address. Additional shipping, return, or handling fees may apply.

The Liquor Pros is not responsible for delays or additional charges resulting from incorrect or incomplete shipping information provided at checkout.

Damaged, Missing, or Incorrect Items

Please inspect your order immediately upon delivery. All claims for damaged, defective, missing, or incorrect items must be submitted within 24 hours of package delivery. Claims submitted after the 24-hour period may not be eligible for replacement, or store credit.

For damaged, defective, or missing item claims, please provide:

  • Your order number

  • A detailed description of the issue

  • Clear photos of the affected item(s)

  • Photos of the product packaging

  • Photos of the shipping box, including any visible damage

  • Photos of the shipping label

For incorrect items, please provide your order number along with clear photos of the item received and its packaging.

Please keep all products, packaging materials, and shipping boxes until your claim has been reviewed and resolved. Do not discard damaged items or packaging, as they may be required to process your claim with the shipping carrier.

Please contact The Liquor Pros Customer Support within 24 hours of delivery using the contact information provided on our website.

Delivery Attempts

An adult age 21 or older must be available to sign for alcohol deliveries. Carriers may make multiple delivery attempts in accordance with their policies.

Packages that cannot be delivered due to an unavailable adult signature, an incorrect address, refusal of delivery, or other circumstances outside our control may be returned to us. Additional shipping or handling charges may apply if the order must be reshipped.

Additional Information

Delivery dates and transit times provided at checkout are estimates. Carrier delays caused by weather, holidays, service disruptions, or other circumstances outside the control of The Liquor Pros may affect delivery times.

By placing an order with The Liquor Pros, you acknowledge and agree to the terms of this Shipping Policy and confirm that you meet all applicable legal requirements for purchasing and receiving alcoholic beverages.