Refund Policy

At The Liquor Pros, we want you to be completely satisfied with your purchase. Please read our refund policy carefully to understand how we handle returns, cancellations, and refunds.

1. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order.

Email us at sales@theliquorpros.com with:

  • Your order number

  • A clear photo of the damaged or incorrect item

  • A brief description of the issue

Once approved, we will offer a replacement or full refund, depending on availability and your preference.

2. Order Cancellations

Customers may request to cancel an order before it has shipped.

Approved cancellations will be issued either as:

  • Store credit for the full purchase amount, or
  • A refund to the original payment method, with a 20% restocking and processing fee

The method of refund will be determined at the sole discretion of The Liquor Pros.

The 20% restocking and processing fee helps cover payment processing charges, administrative expenses, inventory handling, and order preparation costs.

Once an order has shipped, it cannot be canceled and will be subject to our standard return and refund policy.

3. Non-Returnable Items

Due to the nature of our products, including alcohol-related and consumable items, we do not accept returns or refunds for:

  • Opened or used products

  • Items returned without original packaging

  • Change of mind after delivery

  • Orders refused at delivery

  • Products that cannot be legally returned under applicable state or federal laws

4. Return Process

If a return is approved, we will provide return instructions by email. Please do not send any items back without contacting us first.

You may be responsible for return shipping costs unless the item was faulty, damaged, or incorrect.

5. Refund Processing

Once we receive and inspect the returned item, if applicable, we will process your refund.

Refunds are issued to the original payment method and typically take 5–10 business days to appear, depending on your bank or payment provider.

Approved refunds may be subject to applicable restocking, shipping, and processing fees as outlined in this policy.

6. Late or Missing Refunds

If you have not received your refund after the expected processing time, please:

  • Check your bank or credit card account again

  • Contact your payment provider

  • Email us at sales@theliquorpros.com if the issue is still unresolved

7. Limitation of Returns and Refunds

The Liquor Pros reserves the right to refuse cancellations, returns, refunds, or exchanges that do not comply with this policy or applicable state and federal alcohol regulations.

We also reserve the right to limit or deny refunds where fraud, abuse of the refund policy, or suspicious activity is suspected.

Contact Us

If you have any questions regarding returns, refunds, or cancellations, please contact us:

The Liquor Pros
Website: www.theliquorpros.com
Email: sales@theliquorpros.com